Question 1

What is Pollen Direct?

Accepted Answer

Pollen Direct is a B2B liquidation marketplace for surplus, overstock, and closeout inventory. We connect verified brand owners and authorized distributors directly with business buyers worldwide. All inventory is new and packaged in original cartons.

Question 2

Who can buy on Pollen Direct?

Accepted Answer

Verified businesses: distributors, wholesalers, retailers, importers, and e-commerce merchants. Registering for a Pollen Pass is free and requires simple business verification before you can view full manifests and submit offers.

Question 3

Are the sellers on Pollen Direct verified?

Accepted Answer

Yes. Every seller undergoes business verification before listing. We verify inventory provenance directly with manufacturers, brand owners, and authorized distributors so buyers receive authentic goods.

Question 4

What kind of products can I find on Pollen Direct?

Accepted Answer

Our primary inventory covers skincare, cosmetics, fragrance, and personal care from global brands, alongside consumer electronics, accessories, homeware, and apparel. New lots are added every weekday.

Question 5

How much can I save on Pollen Direct?

Accepted Answer

Surplus lots typically trade at 50% to 90% below retail wholesale prices. Because you submit target offers directly on each lot, you set prices based on your target resale margin.

Question 6

What does it cost to buy on Pollen Direct?

Accepted Answer

Browsing, registering, and submitting offers are completely free for buyers. You only pay for the inventory you purchase and any optional freight logistics coordinated through our shipping partners.

Question 7

How does offer submission and payment work?

Accepted Answer

1) Enter your target unit price and quantity with no upfront deposit. 2) Sellers review your offer within 5 days to accept, counter, or decline. 3) Once accepted, you pay directly into secure escrow, protecting your funds until delivery confirmation. 4) Goods are dispatched to your destination warehouse.

Question 8

Is there a minimum order quantity (MOQ)?

Accepted Answer

MOQ terms vary by listing. Some lots are sold as take-all pallets for maximum volume discount, while others allow partial carton orders. Exact carton breakdowns and minimums are listed on every product page.

Question 9

How quickly will I hear back on an offer?

Accepted Answer

Most sellers respond within 24 to 48 hours. Our team manages negotiations actively and sends instant platform and email updates on every status change.

Question 10

Can I cancel an order?

Accepted Answer

You can withdraw your offer at any time before the seller accepts it. Once an offer is approved and a purchase order is generated, the order is locked for pallet preparation and dispatch.

Question 11

Can I inspect the goods or request samples before buying?

Accepted Answer

Yes. High-resolution photos and full manifests are provided for every lot. On large bulk lots, you can request additional photo verification or physical samples prior to final payment.

Question 12

Where is inventory located, and can you ship internationally?

Accepted Answer

Inventory is located in verified warehouses across Singapore, Malaysia, Indonesia, India, Europe, and the US. We coordinate door-to-door international shipping and customs clearance with established freight carriers.

Question 13

I have surplus inventory to sell. How does that work?

Accepted Answer

We work with brand owners and distributors to clear inventory discreetly. Listing items is free; Pollen charges a success fee only when a deal closes. You set the pricing floor, buyer qualifications, and geographic restrictions.

Frequently asked questions